1. What is an online thrift store?

An online thrift store is a platform where second-hand clothing, accessories, and other items are sold. It’s a great way to find unique, affordable, and eco-friendly fashion, while giving pre-loved items a second life.

2. How do I make a purchase?

Answer: Simply browse our website, select the items you want to buy, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping details, and pay securely via our accepted payment methods. Your items will be shipped to your address once the transaction is complete.

3. Can I return or exchange an item?

Answer: All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Please make sure to review your selections carefully before completing your purchase.

4. Why don't you accept returns?

Answer: As an online thrift store, we sell secondhand, pre-owned items. Each product is unique and sold as-is. For this reason, we cannot offer returns or exchanges, but we strive to provide accurate descriptions and clear photos to help you make informed decisions.

5. Do you clean or repair the items before selling them?

Answer: We thoroughly inspect each item before listing it for sale. Minor repairs may also be made if necessary to ensure the item is in the best condition possible. However, please note that as a thrift store, some items may show slight signs of wear, we encourage you to wash and clean any garments before wearing.

6. Are the items eco-friendly?

Answer: Yes! Shopping secondhand is one of the most eco-friendly ways to buy. By choosing pre-owned items, you're helping reduce waste and lessen the environmental impact of production and manufacturing. We encourage sustainable fashion and green practices with every purchase.

7. Can I track my order?

Answer: Yes! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package's journey directly on the courier’s website.

8. Do you offer a local pick-up option?

Answer: Yes! We do offer local pick-up for an additional fee. If you're in the area and would prefer to pick up your order in person, simply select the "Local Pick-Up" option at checkout. Please note that a small fee may apply to cover administrative costs. Once your order is ready, we’ll reach out to arrange a pick-up time.

9.How do I arrange for local pick-up?

Answer: Once you’ve completed your purchase and selected local pick-up at checkout, we will contact you via email to confirm the pick-up time and location. Please make sure to bring your order confirmation with you when picking up your items.

10. Do you accept donations?

Answer: Yes! We accept donations of gently used items, including clothing, furniture, jewelry, books, children’s items, household goods, and more. If you have items you'd like to donate, please visit our "Donate" page or contact us for more details on how to drop off or arrange for a donation pickup.

11. What types of items do you accept as donations?

Answer: We gladly accept the following items as donations:

• Clothing (all sizes and seasons)

• Furniture (gently used and in good condition)

• Jewelry (vintage or contemporary)

• Books (fiction, non-fiction, children’s books, etc.)

• Children’s items (clothing, toys, gear)

• Household goods (kitchenware, home decor, small appliances, etc.)

If you’re unsure whether we’ll accept a particular item, feel free to contact us and ask!

12. Is there a fee for donating items?

Answer: There is no fee for donating items to our store. In fact, we greatly appreciate your generosity, as donations help us support our mission of promoting sustainability and offering affordable goods to others.